Hiab’s strategy to increase network coverage across the UK and Ireland is paying dividends as more businesses invest in reducing downtime.
To keep trucks moving a 150-strong team of professional support engineers are on hand to support drivers who have an issue with a Hiab crane or demountable when on the road.
Managing director for Hiab UK Ian Mitchell said the on-road support differentiated them in the market place, proving to be a deciding factor when investing in cranes and specialist on-road handling equipment.
Ian said: “One of the biggest strengths we have in the UK and Ireland is our network coverage. We have access to 150 highly-trained field engineers in the UK; this level of coverage gives us a leading edge over the competition and it’s paying off as we are seeing businesses choosing Hiab as a result.”
Builders Merchant JT Dove has recently invested in seven Hiab X HiDuo 158 cranes on Mercedes chassis. Operations manager, Chris Pearson explained the decision to choose Hiab was made easier because of the service support offered.
“Hiab has seven service engineers in our region in comparison to the competitor who only has three. The number of engineers on the road makes a big difference to us; we are more reliable and able to provide a better-quality service to our customers.”
Regional manager for the Hiab UK North, Ian Bebb said: “Our customers are never more than an hour away from one of our service engineers. Reducing downtime and having confidence in the support network is a big part of our plan to become the number one partner of choice for suppliers.”